Sparkly House Cleaning service terms

Scheduling and access

• Provide accurate contact details and service address during booking.
• Ensure home access is available within the agreed service window.
• Share pets, alarms, and entry instructions before appointment day.

Payments and cancellations

• Payment is due according to your approved quote and booking terms.
• Cancellation and reschedule fees may apply for short-notice changes.
• Contact us as early as possible if your appointment needs to be adjusted.

Service quality

• We follow structured checklists based on your selected service.
• If concerns arise, notify us within 24 hours so we can review and resolve.
• Our Sparkly Happy Guarantee is designed to keep quality consistent.

Policy updates

Terms may be updated over time. The latest version on this page applies to new bookings unless otherwise stated in writing.